Lifetime warranty
Every piece from CaratKarat Jewelers carries a lifetime warranty against manufacturing defects in materials and workmanship. If a defect appears under normal wear, we will repair or replace the item at no charge.
What’s covered
- Manufacturing defects in metal and setting.
- Loose stones resulting from a setting defect (not from impact or wear).
What’s not covered
- Normal wear, scratches, and patina.
- Damage from accidents, impact, or improper care.
- Loss or theft.
- Work performed by another jeweler, which voids the warranty.
Ring sizing
We include one complimentary resize within 60 days of purchase on eligible rings (some designs — eternity bands, certain channel settings, and tension styles — cannot be resized; we’ll tell you before you buy). Additional or later resizes are available at a modest charge.
Complimentary services
We offer complimentary cleaning and inspection at our Arlington showroom. We recommend a professional inspection every 6 months for pieces worn daily, plus prong re-tipping and rhodium re-plating as needed (re-plating is a normal wear item, not a defect).
Appraisals & insurance
We can provide a written appraisal for insurance purposes. This warranty covers manufacturing defects only — it is not insurance. We recommend insuring fine jewelry through a homeowner’s/renter’s rider or a dedicated jewelry policy to protect against loss, theft, and accidental damage.
Caring for your jewelry
- Remove jewelry before swimming, cleaning, or applying lotions and perfumes.
- Store pieces separately to avoid scratches.
- Clean gold and diamonds with warm water, mild soap, and a soft brush.
- Have prongs and clasps checked periodically to prevent stone loss.
To make a warranty claim, contact us via the Contact page with your order details and photos.